Production support specialists provide support to clients using a company’s IT system. They work alone or in teams, providing system and application management services.
Review the following questions for production support specialists with answers intended for your job interview preparation.
Job Interview Questions and Answers
for a Production Support Specialist
Question: What can you tell me about system security?
Answer: System security means preventing viruses and hackers from reaching the computer system. It is achieved by various strategies, like antivirus and firewall installation, crypting, restricting user online activity, etc. Another way to enhance security is to have system and data recovery means ready and up-to-date.
Question: What are your qualifications as a production support specialist?
Answer: Degrees in subjects like IT, computer science, computer engineering. Moreover, the job often requires prior experience in support and customer service.
Question: What personal characteristics define you as a successful production support specialist?
Answer: A combination of technological expertise and people skills. I am able to listen to a client, understand him or her, and come up with a solution to the problem.
Question: Do you consider team work an important part of the job?
Answer: Not if production support specialists work alone. But in many cases the specialist either directs or is part of a support team. Within a team, the specialist is able to provide motivation and coordination.
Question: What skills do you have or need to acquire in order to be good at production support?
Answer: Multi-tasking, analytical and problem solving skills, outstanding verbal and personal communication, and ability to work under pressure, are the basic key elements of a production support personality.
Customer/Technical Support Job Interviews