Being a member of a cabin crew has a host of possibilities and responsibilities. Because the profession of a cabin crew member is considered to be a fun job, there is a misconception that the cabin crew job interview is a simple activity – it is not.
The cabin crew is not a stress free job. Therefore the cabin crew job interview process has several related questions that test the candidates before they are selected for the job.
Tips for the cabin crew interviews
The cabin crew job interviewer may want to identify the following skills on the job candidate:
- Communicator/listener who effectively works and serves people.
- Interpersonal abilities – Team-worker (a team player).
- Handling multiple tasks.
- Awareness of differences between cultures.
Cabin Crew Interview Questions and Answers
After the general questions about your professional and personal past, as well as some relevant questions about your academic qualifications, the following questions may be asked:
► Do you like being around people?
Being a cabin crew member requires a person to have solid interpersonal skills.
The person should be always cheerful and should not show their frustrations or anger to the people around them. This is extremely important.
► Why do you want this career? Why do you wish to join the cabin crew?
While this question may seem difficult to answer to people who are doing the job for the financial position that it offers, this question will seem simple to people who are interested in flying.
You have to do some research about this career and speak about your job-related skills. You can add that you are quite interested in flying and visiting new places; do not overly emphasize this. You can say further that you enjoy being with around people and are quite sociable.
► Give us an example where you really held your temper?
In your response, briefly share some of your challenging incidents, and how you successfully handled them.
► Tell us of a situation when you were under real pressure? Tell us of a case when you have been upset or frustrated?
As you discuss experiences, focus on how your customer service skills allowed you to please the client and diffuse any further problems.
► Have you ever worked in a customer care or customer service job?
If you did, you can tell about your valuable experience and the good gained practice that you’ve got.
► Why do you want to join our company?
This is a question that is aimed at finding out whether you know enough about the company and the basic market.
The best way to answer this question is to do some research on the company and highlight its positive points.
Travel Industry Job Interviews