Working knowledge of the product features and its maintenance may hint towards possible role playing scenarios that the employer may ask.
You want to prepare for possible questions in order to present your confidence in a stressful type setting and pass the job interview.
This article provides interview questions for technical support positions; it also provides tips on answering these questions.
You may also be interested in reading the articles – help desk interview, call center interview and customer service interview.
Technical Support: Job Interview Questions for Technical Support
The general questions are as follows:
• What is your basic technical experience and qualifications?
• What technical skills do you possess that would benefit our company?
• What do you know about our products and company?
• Have you used any of our products or similar products/competitors?
• Would you say that you are hands-on type of person?
• What is your expected period for an average call?
• Would you be willing to take training or classes to improve your technical skills?
• What steps do you take for solving a technical problem?
• What tools are most helpful to you when trouble shooting and solving a problem?
Answering:
Technical support positions deal with a specific base or model of products. A basic knowledge of the company’s products and their uses is the key here.
Other than basic hands on knowledge of a product, the willingness to learn as much as you can is required. Even if you are not familiar with their product, most companies have several training programs available to those with the desire to learn.
Therefore, you may research the company portfolio for being prepared answering questions on product maintenance.
For more Interview Questions and answers, refer to the category – Customer Service Job Interview Questions & Tips.
