At job interviews, you have to work quite hard to communicate your motivation levels with the employer.
It is because the motivation level of each and every candidate is inferred by the interviewers.
In other words, an experience interviewer picks up even the slightest signal given by the interviewee.
These signals can be fragmented into three groups:
1. What is said.
2. how it is said.
3. The body language of the interviewee.
The interview question ‘why would you like to work in customer service’ is among many other motivation interview questions asked in job interview.
After reading this article, you can continue reading the following:
- Why do you want to work for our company?
- Why do you want this job?
- Why are you applying for this position?
- Why have you chosen this career?
Let’s have a look on a customer service interview question -
Why do you work in customer service?
Here are two answers to compare. Which of the two would you rather hear at a job interview?
So why customer service?
Answer 1: I like dealing with customers even though there are many irritating and irate customers. However, I do realize that my job depends on customers’ satisfaction and therefore I make a big effort to satisfy them.
Answer 2: I love dealing with customers. I really enjoy the interaction with people and find no problem answering even the most trivial questions. I get a deep sense of satisfaction when solving problems or helping customers out in one way or another.
As you can see, the second answer is full of positive energy and sounds better than the first one. It starts with a very clear statement and strengthens this with several more affirmations.
Why the second answer is better?
It gives a clear impression of a highly motivated person who provides high standards of customer service. The speaker shares one of his insight values when stating ‘I get a deep sense of satisfaction helping customers’.
By speaking about his beliefs, s/he partly addresses the ‘Are you the sort of person we can work with?’
On the other hand, the first answer is an answer from a person who may provide good customer service but only because s/he is forced to.
We all know the irate/irritating customers, but job interviews are not the place to volunteer your views about these customers.
