Desktop support technicians respond to calls from untrained computer users. They troubleshoot computer systems and resolve hardware and software problems.
Refer to the following sample for preparing for your upcoming interview as a desktop support technician.
Interview Questions and Answers
for a Desktop Support Technician
Question: What are your qualifications as a desktop support professional?
Answer: A degree in computer science, engineering, or in information systems is the required norm. Cite years of experience as well.
Question: What are your skills or qualities which make you suitable as a candidate?
Answer: If it’s impressive work experience, be specific about it: cite the exact number of years or describe the details of your previous experience. Another quality that can make you stand out is enthusiasm; if you can convey enthusiasm for your work, recruiters will remember you and single you out over others who may be as professional, but not as enthusiastic.
Question: What personal characteristics are required to do a good job as a desktop technician?
Answer: The job is a combination of technical expertise and interpersonal communication. The technician responds to people who usually have limited knowledge of computer technology. The technician has the ability to understand what the problem is and guide the user through the process of solving the problem.
Question: Why would you say that analytical thinking is important for the position?
Answer: Analytical thinking and problem solving combine to enable technicians understand data in a way that is optimally oriented to solve problems.
Question: Do you have experience working in or training teams?
Answer: Experienced or senior desktop technicians instruct others and manage teams. They also write instruction manuals for new workers or about new technologies.