According to Webster’s Dictionary, the definition of communication is “the sending, giving, or exchanging information and ideas,” expressed both verbally and non-verbally.
Communication can hurt or it can provide comfort. We use both verbal and non-verbal communication on a daily basis, so it’s important to know how to get the most out of your communication.
Let’s look at three of the most important skills.
1. Interpersonal Communication Skills
Interpersonal skills are critical to good communication.
Let’s have a look at some great tips for better interpersonal communication skills.
1. First Listen
Communication is always two way. How well you get your message across depends a great deal, on how well you understand the other party.
Asking questions is a good way to show your interest in the other party.
3. Be Interested
Take a real interest in what the other party(s) is communicating. People are attracted to those that show an interest in them, and will watch more closely what they are wearing.
Body language says a lot, and bad body language sends the wrong message, so relax, stop twirling your hair, and stop fidgeting.
Use eye contact and smile for a positive response.
5. Different Points of View
If the other party has different point of view than you, ask questions to find out why their point of view differs. The more you understand the better your communication.
6. Be Enthusiastic
When you are speaking show the appropriate enthusiasm in your tone, and when you are listening show the appropriate enthusiasm in your body language.
7. Be Assertive
Value the other party’s input, don’t be pushy, but be assertive. There’s a balance to be found.
2. Business Communication Skills
Communication is important in all aspects of business from management down through the chain of command.
Proper training in business communication can play an integral role in improving company moral, higher production, increased sales, and improved customer satisfaction.
Communication Training in the Workplace
Commonly companies will spend significant money on communication training in the workplace.
This training includes:
1. Communication Methods
Today’s business environment provides a number of communication methods including in person, presentation chat, email, telephone, texts, video-conferencing, etc.
Determine the best method of communication and then move forward with that choice.
2. Understand the Audience
Quality business communication requires you to understand the audience and this is done by listening to both the verbal and non-verbal communication. It’s also important to have an idea of the education level or training of the person you are communicating with to ensure appropriate communication.
3. Avoid Filters
An important communication skill is learning to avoid filters. For example, when communication travels through lines of communication many times information is added or omitted, and this can change the original message’s intent.
3. Written Communication Skills
Along with verbal communication, written communication is also important and having the right written communication skills can make your message more effective.
What Type of Written Communication?
There are all kinds of written communication – letters, emails, memos, and newsletters to name just a few.
Effective written communication begins with the right format.
Make the Communication’s Purpose Clear
Clarity is key in your written communication.
For example, “I am writing to inform you of my interest in…”
Communication with poor grammar and spelling errors is never acceptable.
Your correspondence’s tone goes a long way to making your communication effective. Match your tone appropriately to the recipient(s). An email from a boss to a worker is going to have a far different tone than a proposal to provide services.
The types of communication skills include verbal, non-verbal, and written. Make sure you are the best you can be in all areas of communication.
“Your type of communication skills is a bit like your type of personality – easy to describe but not so easy to duplicate.”