Soft skills – if you aren’t familiar with them, you should be. Your soft skills are as important to your success and the success of a company as your hard skills.
This is particularly true in companies where face to face customer interaction occurs. Soft skills are actually being sought after by more and more companies as their importance becomes more recognized.
Soft Skills Definition
If you’re looking for a soft skills definition, you’ve come to the right place.
Soft skills is a s term involving a person’s Emotional Intelligence Quotient or EQ. This is the cluster of communication, personality traits, personal habits, language, optimism, and friendliness, that describe your relationships with others.
What are Soft Skills?
There are a many soft skills but we’ll look at the top 10 soft skills that you should make sure you have.
1. A Solid Work Ethic
You are motivate to complete a job and will go the extra mile to make sure that happens. You are conscientious and will always strive to do your very best.
2. An Attitude That’s Positive
You are optimistic, upbeat, and have a positive outlook.
You can adapt to challenges and new situations quickly and embrace it along the way.
4. Time Management Capability
You prioritize task, use your time wisely, and are able to work on several projects at the same time.
5. Good Communication Skills
You are a good listener and you are articulate. You can communicate in a manner that builds relationships with vendors, customers, and colleagues.
6. A Team Leader
You can work well alone or in a group and you can take the role of team leader when asked.
7. Problem Solving and Analytical Skills
You are resourceful; you can analyze, and solve problems as they occur.
8. Self Confident
You are calm, confident, know you can do your job, but you are also not afraid to ask questions.
9. Able to Accept Constructive Criticism
You can handle criticism and grow from it. You are coachable, learn quickly, and grow professionally.
10. Works Well Under Pressure
You are able to handle a crisis and deal with the stress of deadlines.
Soft Skills Examples
There are many soft skill examples, but let’s look at just one example.
Two sales representatives rush to your side. Salesman #1 gets your attention. You allow him to show you the latest crossover vehicle. He tells you all about the warranty, the gas mileage, the suspension, and main feature differences between the two crossover models. You look at him bored and let Salesman #1 leave.
Salesman #2 approaches looking self confident and friendly. While you are bored, you instantly notice something different. He starts with some small talk, asks you questions about your family, why you think a crossover might be right for you, etc. He listens to you and your situation. He seems positive and has great communication skills. Salesman #2 is able to draw out the concerns you have about the purchase of a crossover. He even has some suggestions. You are drawn in. Salesman #2 turns himself into your friend and not only do you believe him, you trust him.
Salesman #2 closes the sale because of his soft skills.
Do You Have Soft Skills?
How are your soft skills? If you feel your soft skills are a little week now’s a great time to start building on them. After all they are as important as any other skill set.
“Soft skills like soft ball can give you a home run.”