This article continues to describe the types of skills for management roles.
Refer to Part1 of this article: Management Skills: Types of Management Skills (PART1)
Good and Effective Management Skills for new Managers
The following are 6-9 management skills for new managers,
6. Stress Management Skills
Stress is a very real occurrence in the work place.
It can result because the demand on resources exceeds the available resources. This can create a great deal of pressure for one or more staff members, including yourself. Stress management skills are important and include management.
- Monitoring performance and behavior of individual employees to determine stress levels
- Incorporating effective time management to prevent stress – Use detailed daily and weekly schedules
- Prioritization – Avoiding excessive workloads and last minute work
- Adaptability and tolerant behavior
7. People Management Skills
People management skills are key to every company.
These skills include the practice of understanding, developing, and delegating people and matching skills to tasks at hand. People management is about leading and motivating your employees to ensure their best performance. People management skills include:
- Listening – both with a focus to understand and with a goal to reply. Most people listen with a goal to get through until it’s their turn to talk. They aren’t really hearing the message. Good people skills mean you listen with the intent of understanding the speaker. There are 3 key benefits to good listening:
- You learn the other person’s wants, needs, desires, and fears
- You show the other person respect
- You will not say the wrong thing if you are listening
- Ask questions that are insightful – On its own listening isn’t enough. Good listening means you will be insightful. Questions are used to:
- Gather information
- Gently persuade
- Be motivating and inspiring – Everyone hates a grumpy boss, and no one wants to work for a boss that’s cynical, pessimistic or down. To be a positive leader you need to be able to convincingly talk about the “why” and that the future will be better than now.
- Handle conflict situations – This is a delicate people management skill that you need to master. There are three basic abilities.
- The ability to criticize the behavior of others without attacking or criticizing the person’s character.
- The ability to provide suggestions of acceptable ways out of a conflict.
- The ability to control your words when you aren’t in a very good mood.
- Show trust – At the end of the day, it’s really all about trust. If you don’t trust the other person, or they don’t trust you then you won’t be able to work together or do business. Good people skills involve building trust.
- Inspire productive atmosphere – This is the sum total of all the skills we previously mentioned. You need to make employees feel respected, provide challenges, and offer excellent interpersonal communication skills.
8. Office Management Skills
Office management involves overseeing the office in the workplace.
It involves being able to effectively plan, organize, and control the clerical and administrative employees within the office. This includes communicating clearly with staff, and storing the company’s data safely. Office managers supervise clerical teams and secretarial pools. Strong office management skills are necessary to be a good office manager. Those office management skills include:
- The organization and storage of data
- Paying close attention to details
- Superior communication skills
- Monitor and evaluate the work process
- Issue department level assignments
- Accounting and marketing
- Budget development and implementation
9. Change Management Skills
Change surrounds us – it’s everywhere in the business world, and that’s why it is so important for managers to have change management skills to ensure the company can move forward successfully from the current state to a future state. Management skills you should possess include:
- Setting an example – It is important for management to have the skills to set an example. Employees will look to you for direction relating to business needs, ethics, standards, and behavior.
- Talking to people – No longer is management off limits and tucked safely in their glass tower. Today’s managers must be people orientated and interact with their employees. They get to know their employees, learn about the problems employees are facing, and work with them to resolve work issues.
- Being real – As a manager you implement change. It’s important for you to be honest and as real as possible when interacting with employees. Don’t be afraid to show your emotions. Communicate the change within the organization the – reasons for change, the details/ways to execute the change and the benefits of successful change.
- Be passionate – Learn how to show your passion relating to your vision. Without passion you find yourself tiring and lacking energy – in no time you’ll be facing burnout.
- Critical Thinking – Perform strong critical thinking to decide on the change details
- Monitoring progress – Monitor the implementation to determine course of actions
There are many more management skills that can have a positive effect within the organization.
Good managers will continue to build skills throughout their careers.