There are several jobs that people dream about. The job of a flight attendant is one of them.
Some of the known benefits attached to this job are the ability to meet interesting people, see the world in five star accommodations while earning a good salary and status.
Al though this job has many positive aspects, there is much stress as well.
Flight attendants work for commercial airline companies. The general job role is to monitor passenger’s compliance with airline safety rules, inform passengers regarding flight details or changes, assist passengers with basic requests and serve food and drink. The flight attendant also has various important responsibilities before passengers’ board and as they serve people during the flight. Clearly, basic customer service skills and effective personal communication skills are very much required.
Flight Attendant Interview
Sample Questions and Answers
► Tell us about yourself.
It is typical to begin with such questions; the goal is to establish whether or not you have the necessary abilities to handle the job well. When you are asked such a question during your flight attendant interview, in your answer, mention that you can handle stress, and are generally a social person who likes to be around people.
These two traits are the most important traits. If you do not feel they describe you, there are courses to help you develop your personality in this crucial area.
Once these questions are asked, along with the other general questions like educational qualifications etc., the interviewer will be interested in determining how you would perform in the day to day activities that are part and parcel of a flight attendant’s life.
► There is a dispute between two passengers regarding the seats. How would you handle it?
A flight attendant is a hostess, and the first responsibility of a hostess is to ensure that there are no untoward happenings during the event. Disputes are right on top of the list of undesired incidents during a flight. Therefore, the first step that a flight attendant must take is to calm down the situation and create a sense of helpfulness of authority.
Then, upon determining the actual problem, proceed to find out an amicable solution to the matter. If that is not possible, bring the entire situation to the notice of a superior, which would ensure a quick and logical solution to the problem.
► You see one of the passengers being deliberately rude to your fellow flight attendant. How would you solve this?
This is one of the most common problems that flight attendants face during their jobs. Most often than not, the people who cause such problems are harmless creatures, just somewhat bored.
The best way to solve these problems is by dealing with them in a soft, yet strict demeanor, which would make the perpetrator uneasy and repentant, and create a sense of relief amongst the other passengers.
► You are a flight attendant, and the plane has fewer entertainment possibilities than previously planned, what would you do?
Depends on when this situation is discovered. If this is noticed prior to takeoff and there is enough time to obtain more material, I would inform my superiors immediately so that the relevant resources can be put in.
If this situation is discovered after takeoff, I would encourage passengers to share and minimize their time with the limited resources.
► Other questions that can be asked are:
- Why did you decide to become a flight attendant?
- What are your career goals and future plans? How long do you plan to work here?
- How much do you know about a flight attendant job? What do you know about us (airline)?
- Do you have any experience as a customer service representative?
- Why should we hire you? What are your qualifications for this job?
- What are the advantages and disadvantages of the flight attendant job?
- How would you handle disagreements between passengers?
- How would you handle a situation in which an annoying passenger breaks the basic flight rules, such as refusing to fasten his seat belt?
- Describe a stressful situation in which you had to use your communication skills and/or problem solving skills. How did you handle the situation and what were the results?
These are some of the questions that are asked in a flight attendant’s interview. Prepare your answers, in a concise manner. Be prepared to elaborate if requested to do so.
Travel Industry Job Interviews