Flight Attendant Interview Tips
There are several jobs that one thinks they will take up when they are children. The job of a flight attendant is just one of them.
Some of the known benefits attached to this job are the ability to meet interesting people, see the world in five star accommodations while having a good salary and status.
However, though this job has many positive aspects, there are several aspects to it that could make the job stressful.
This article provides interview questions for flight attendant, suggests tips for preparation and answers to the questions.
Flight attendants work on commercial airline companies. The general job role is to monitor passenger’s compliance with airline safety rules, to inform passengers about flight details, assist passengers with basic requests and to serve food and drink.
Though this job role sounds simple, it is not that easy job. The flight attendant has various important responsibilities before passengers’ board and as they serve people during the flight, they challenge the complexity of serving customers.
Therefore, the flight attendant job requires basic customer service skills and effective personal communication skills.
The flight attendant interview is an exercise is finding out whether the person is actually fit for an airline flight attendant job.
You may be interested in reading the related articles located in the customer service category.
You can also refer to the cabin crew interview article for more question and answers.
Flight Attendant Interview Questions and Answers
Here are some questions that are generally asked during an airline flight attendant interview:
Tell us about yourself?
This is one of the first and general questions that are asked during any interview, and the same goes for an airline attendant interview. However, these, and several such seemingly innocent questions are actually aimed at whether you have the natural inbuilt abilities that make the job simple and likeable.
When you are asked such a question during your flight attendant interview, you should make it a point to bring to the interviewer’s notice that you can handle stress, and that you are generally a social person who likes to be around people.
These two traits are the most important traits in an airline flight interview. Unfortunately, it is quite difficult for a person to gain these traits later in their lives for professional reasons.
Once these questions are asked, along with the other general questions like educational qualifications, etc, the interviewer would be more interested in finding out whether you can look after the day to day activities that are part and parcel of a flight attendant’s life.
There is a dispute between two passengers regarding the seats. How would you handle it?
A flight attendant is a hostess, and the first responsibility of a hostess is to ensure that there are no untoward happenings during the event. Disputes such as these are right on top of the list of undesired incidents during a flight. Therefore, the first step that a flight attendant is to do is to calm down the situation and create a sense of helpfulness of authority in the situation – whichever would be better.
Then, finding out what the problem is, the best way out is to find out an amicable solution to the matter. If no amicable solution is found, the best way is to bring the entire situation to the notice of a superior, which would ensure a quick and logical solution to the problem.
You see one of the passengers being deliberately rude to your fellow flight attendant. How would you solve this?
This is one of the most common problems that flight attendants face during their jobs. Most often than not, the people who cause such problems are harmless creatures who intend to creating problems just because they are in a position to do so.
The best way to solve these problems is by dealing with them in a soft, yet strict demeanor, which would not only make the mischief monger uneasy, but also create a sense of relief amongst the other passengers.
You are a flight attendant, and the plane has lesser entertainment resources than previously planned, what would you do?
First off, my reaction to this situation would depend on as to when I come to know of this. If I find this out before the takeoff and I can calculate that the time taken to solve this situation would be abysmal, I would inform my superiors immediately so that the relevant resources can be put in.
If I have found this situation after takeoff, I would first look at whether some people have taken these resources. Once I have recognized these, I would politely inform them of the situation, and request these entertainment resources.
Other questions that can be asked are:
1. Why did you decide to be a flight attendant?
2. What are your career goals and future plans? How long do you plan to work here?
3. What do you think and how much do you know about the flight attendant job? What do you know about us (airline)?
4. Do you have any experience in customer service job?
5. Why should we hire you? What are your qualifications for this job?
6. What are the advantages and disadvantages of the flight attendant job?
7. How would you handle disagreements between passengers?
8. How would you handle a situation in which an annoying passenger breaks the basic flight rules such as seat belt etc.?
9. Describe a stressful situation in which you have to use your communication skills or problem solving skills. How did you handle the situation and what were the results?
These are some of the questions that are asked in a flight attendant’s interview. The answers given are basic and to the point. You can always elaborate as to how you would like to answer the said questions.
