A resume of the customer service representative has to include job aspects that showcase the applicant level of knowledge, skills and experience on this type of job.
You may write about any job related services you’ve provided in order to expressively present your background.
This article provide basic resume for customer service rep. You can customize/edit this resume draft according to your needs.
Sample Customer Service Resume
[Address, Zip]
[Phone No., Mobile, Fax, Email Address]
Customer Service Resume Objective
Customer service representative position where my customer relations experience can be fully utilized to improve customer satisfaction and enhance the company brand name
Customer Service Work Experience/Background
[Job Title]
[Company details], [Location] 2009 – present
- Responded promptly and answered/resolved customer inquiries and complains.
- Communicated directly with customers by phone, electronically or face to face.
- Provided technical support to customers using maintenance procedure based on the company products.
- Investigated and resolved service issues and/or products’ problems.
- Managed customers’ database accounts, performed customer verifications and processed applications, orders and requests.
- Evaluated frequently all information to handle customer satisfaction level.
- Managed administration: forwarded requests and unresolved issues to the designated resource by communicating and coordinating with internal departments.
- Kept records of customer interactions and action taken including – transactions, comments, and inquiries and complains.
- Wrote and kept accurate records of discussions or correspondence with customers.
- Produced written information for customers and followed up on customer interactions.
[Job Title]
[Company details], [Location] 2005 – 2009
- Analyzed statistics or other data to determine the level of customer service performance of the team.
- Managed and supervised a team of customer services reps.
- Developed feedbacks for the customer service team.
- Met with other team managers to discuss possible improvements to customer service and company’s products.
- Trained and coached team members to deliver a high standard of customer service.
- Learned about products and services and kept up to date with changes.
- Kept ahead of technology developments by attending professional courses.
ACHIEVEMENTS
- Developed the customer service policy for the organization: developed customer service procedures, performance level and standards for the organization.
Customer Service Key Skills
- Strong Interpersonal communication skills
- Problem analysis and problem solving
- Organizational skills and customer service orientation
- Adaptability and ability to work under pressure
- Initiator
Customer Service Education & Qualifications
- High school diploma
- Relevant customer service courses
- Relevant knowledge on computer applications
- Knowledge on administrative procedures and software
- Languages knowledge
- Relevant products’ knowledge
