Business Process Outsourcing, BPO, is one of the most lucrative lines of business today. Business process outsourcing refers to an organization that accepts and processes various materials from other companies and organizations. Due to this variety, a single BPO can provide services to organizations in completely different lines of business, from law firms to manufacturing companies, advertising agencies or websites.
Therefore, an interview for a BPO employee and the related questions and answers can vary greatly.
BPO Interview Tips, Questions & Answers
► Determine the type of BPO you wish to work for
Questions will vary according to the type of businesses the BPO caters to. Before going for a BPO interview, decide which BPO you wish to work for – for example, whether it is voice oriented or research driven.
► Where have you worked before?
Be prepared to speak about any previous volunteer or job experience. The greater the variety, the better, as you will demonstrate your ability to perform an assortment of tasks. Include your knowledge of how to access the information you need to get different kinds of jobs completed.
► What are the main job requirements of a BPO?
This question basically checks the awareness of the individual, and also tries to find out whether the person has really done any kind of homework before applying for the job and appearing for the interview. A BPO handles the outsourcing of various business processes, including human resources, customer services, accounting or finance.
► Describe the importance of Call Center to a business.
Call centers may be one of the very first processes in a company that were openly outsourced. A call center handles service queries and requests or sales.
Refer to the articles –
There are two types of call centers. An inbound call center will only receive calls while an outbound call center will place calls. In general, inbound call centers function as companies’ service departments, while outbound call centers perform sales services.
These are just some of the questions that can be asked during a BPO interview.
You can find additional useful information in the articles:
- Customer service interview
- Team leader interview
- In the Frequently asked interview questions category.
Make sure that you are prepared and appear confident when answering all the questions that you will be asked.
Customer Support Job Interviews