Behavior-Based interviewing became a mile stone in the hiring process of many companies.
The logic behind the behavioral based interviewing is that past performance in similar situations will provide the most accurate predictor for the … future performance of a candidate.
Therefore, the questions asked in the behavioral based interview are probing questions.
The interviewer will ask the interviewee to describe a specific situation in which he/she demonstrated a particular behavior or skill.
A typical question starts with: “please give me an example of a time in which”, continues with “you performed a specific skill/behavior” and “how/why did you perform that way”.
For example: Tell me about a situation in which you had to deal with a very upset customer, how you’ve handled the case and why.
The following is a step by step guide for answering the behavioral based interviewing questions:
- Skill sets and behavior required: The employer determines the skills that are necessary for the job. They will probably ask specific questions to see if you possess those skills.
- Make a list: To assess which skills are important for the said job, review the job description carefully. List those skills required for the said job.
- Prepare: Identifying those past situations in which you have faced/practiced the skills required. Refresh your memory regarding your performance in previous jobs on the desired behaviors. Your performance may be proved in many ways. Think about past activities, team involvements and tough work experience.
- At the behavioral based interview: Listen carefully to the question, ask for clarification if necessary and give a complete answer.
- Tell a story: Based on the situation the interviewer will choose, tells a work related story for a few minutes. In the interview, your response needs to be precised and detailed. Specify a situation that relates to the question, not a general one. Briefly explain the case, what you did and why you have decided to do that, and describe the positive result and your lesson learned.
- Frame your answer: Do it in a four step process: Situation, Action, Result and Lesson learned.
- Analyze your answer: The interviewer can interfere asking follow up questions in order to clarify some aspects, such as “Why did you decide that way? What was the decision process?” or “What was the reaction of other team members?” Asking these questions, the interviewer would want you to give him an in depth analysis to the situation.
What examples to choose for the behavioral interviewing?
- Success stories: Pick those cases you’re really proud at your performance, as you may be more confident in describing these, such as: problems you solved or a successful initiation you took.
- Don’t complicate: An interview is not the place to speech about controversial events or those tough stories that you were not performed at your perfection. You may bring a complex situation however close the story with a lesson learned.
Always show that you’ve studied the situation, completely aware of your behavior and that you are confident about your analysis.
Best Sample of behavioral based interview questions
- Give me an example of a situation in which you have exhibited good leadership skills.
- Tell me about a time when you went above and beyond the call of your duty in order to get a job done.
- Tell me about a situation in which you had to deal with a very rude/irate/upset customer.
- Give me an example of a work goal that you had had set and how you’ve reached it.
- Tell me about a time in which you had to use your communication skill in order to convince someone or to communicate an important message/point across.
- Give me an example of a time in which you had to make decision quickly.
- Give an example of a tough situation and convince me that you can adapt to either – wide variety of people, situations and environments.
- Give me a specific example of a case when you have used good judgment and logic.
- Describe a time when you were faced with stressful situation at work that tested your coping skills, and what you did to remedy the situation.
- Describe a situation in which you were able to use your influencing skills to successfully convince someone to do things your way.